Terms And Conditions
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this web site are protected by applicable copyright and trademark law.
- Authorised users
2.1 The Client/Authorised Representative, is responsible and liable for the consequences of all use of the Portal by its Authorised Users, including all acts and omissions relating to that use.
2.2 The Client/Authorised Representative must not, and must ensure that its Authorised User/s do not:
a) disclose their username or password to any other person;
b) disclose other security information relating to the Portal to any third party;
c) use the Portal other than for the Authorised Purpose and in accordance with this agreement; and
d) access or use the Portal in breach of any applicable law.
2.3The Client/Authorised Representative, must ensure that an Authorised User does not access or use the Portal after they cease to be authorised.
2.4 The Client/Authorised Representative, agrees to notify Centacare NENW of changes to Authorised Users or an Authorised User’s email address, by notice in writing given by the Client. When notifying Centacare NENW of a new Authorised User, the Client must also provide Centacare NEWN with the new Authorised User’s email address.
2.5 The Client/Authorised Representative, agrees to notify Centacare NENW immediately on becoming aware, or having reasonable grounds to suspect, a username or password has been lost or stolen or has otherwise been disclosed to or become known by a person other than the Authorised User to whom it belongs.
No website or data transmission using the internet can be totally secure. Centacare NENW agrees to maintain reasonable security measures. The Client/Authorised Representative, is responsible for ensuring the measures meet its security requirements in relation to the Portal.
3.1 To the fullest extent permitted by law, the Client/Authorised Representative,:
a) releases Centacare NENW from all ‘Portal Claims’, being claims arising out of or in relation to:
b) use of the Portal, including all claims relating to loss, corruption or unauthorised disclosure of or unauthorised access to information uploaded to, stored on or downloaded from the Portal or damage or interference to computers or other systems caused by viruses, malicious software or otherwise, except to the extent arising directly from Centacare NEW’s failure to maintain reasonable security measures.
without limiting paragraph :
3.11 The Client/Authorised Representative, use of or reliance on information available on the Portal other than final deliverables Centacare NENW prepares as part of the services; and
a) the Client/Authorised Representative, use of third party software accessed through the Portal or links to external websites through the Portal.
b) Centacare NENW relying on the Client/Authorised Representative, notification of Authorised Users (whether in writing or through a function on the Portal).
access to the Portal being unavailable or interrupted from time to time (including for extended periods) or terminated.
c) promises not to make or assist, directly or indirectly, any Portal Claim against Centacare NENW, and agrees that this promise may be pleaded as a bar to any Portal Claim.
3.2The Client/Authorised Representative, must ensure that each of its Authorised Users complies with clause as if named in the above clause/s as the Client/Authorised Representative, and as if ‘other than final deliverables Centacare NENW prepares as part of the services’ were deleted from that clause.
- Supplier, payments and claims
Centacare NENW agrees to ensure its subcontractors and third party suppliers comply with Centacare NENW’s obligations to the Client/Authorised Representative, under this agreement in relation to information transferred to them.
Site users are bound by the NDIS Price Guide, the Australian Taxation Office Legislation and all other applicable Australian Laws when utilising the software and systems to make claims on this website.
While all reasonable care has been taken in producing this information, Centacare NENW do not warrant the accuracy or completeness of information on this website and will not be liable for, or in connection with, any loss or damage suffered as a result of any inaccuracies, errors or omissions or your reliance on this information. Subsequent changes to content on this site may occur at any time and may impact on the accuracy of the information.
When Centacare NENW provides links to other sites that may be of interest to you. Links to other sites should not be taken as any form of endorsement by Centacare NENW of the content of those sites.
- Use of this website
The information on this website is supplied on the condition that you will make your own determination as to the accuracy and usefulness of the information.
Centacare NENW reserves the right to make any changes to the information contained in and the layout of this website, including changes to its services.
Except with respect to implied warranties that cannot be excluded by law, Centacare NENW does not make any representation or warranty about the accuracy, suitability for any purpose, merchantability, title to or usefulness of the information and contents of this website or the services it offers.
Centacare NENW will not be liable for any damages whatsoever (including special, indirect, consequential, or incidental damages or damages for loss of profits, revenue or loss of use) arising out of or relating to this website or the information contained therein or the services it offers whether such damages arise in contract, in tort, in equity, under statute, at law or otherwise.
Centacare NENW does not accept any liability for any delays, interruptions or errors of omissions (however occurring) in collecting, recording, processing, storing or disseminating information contained on this website.
7.1 At any time, in its absolute discretion, Centacare NEWN may do any of all of the following:
a) remove information from the Portal;
b) decommission the Portal; and
c) revoke the Client/Authorised Representative, licence to use the Portal and terminate access of the Client and all Authorised Users.
7.2 Without limiting clause 7.1 above:
a) Centacare NEWN will remove information from the Portal for archiving in accordance with Centacare NENW policies; and
b) The Client/Authorised Representative, licence to use the Portal terminates 30 days after the closing of its Centacare NENW accounts.
Centacare NENW is not responsible or liable for any consequences of Centacare NENW removing information from or decommissioning the Portal or revoking or terminating the Client’s licence to use it.
- Changes to terms
- Force Majeure
Neither the Client/Authorised Representative, nor Centacare NENW is liable for delay or failure to fulfil obligations to the extent that the delay or failure arises due to an unforeseen event beyond their reasonable control which is not otherwise dealt with in this agreement. The Client/Authorised Representative, and Centacare NENW both agree to use reasonable endeavours to remove or overcome the effects of the relevant event without delay.
- Applicable Law
The law applying to this agreement is the law of New South Wales. The Client/Authorised Representative, and Centacare NENW submit to the exclusive jurisdiction of the courts of that state and waive any right either of them may have to claim that those courts do not have jurisdiction or are an inconvenient forum.
Client/Authorised Representative means the organisation named in the document titled the ‘Client Portal Access and Transaction Authority’.
Including must be read as if followed by ‘without limitation’.
Portal means the website identified as the Portal in the document titled the ‘Client Portal Access and Transaction Authority’.
Centacare NENW means Centacare New England North West.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
We will make readily available to customer’s information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Centacare NENW Service Agreement Terms and Conditions
Participants and suppliers are required to treat Centacare NENW Staff with courtesy and respect at all times, abuse will not be tolerated
Participants are required to be responsible for keeping track of expenditure through access to MyGov, please see your Support Coordinator or Local Area Coordinator for training.
Centacare NENW are not support coordinators. Should you expend your funding prior to completion of your plan, this is not the responsibility of Centacare NENW.
For further terms and conditions of Centacare NENW NDIS Plan Management services, please refer to your Service Agreement.